Terms of Service

These Terms of Service (the “Terms”) are an agreement between you (“you” or the “Client”) and Brian Builds Web, a sole proprietorship owned and operated by Brian Kramp, based in Dallas, Texas(“Brian Builds Web,” “we,” “us,” or “our”). Brian Builds Web is a trade name of Brian Kramp (sole proprietor). These Terms govern your use of brianbuildsweb.com(the “Site”) and the services we provide (the “Services”). By using the Site, accepting a proposal, or paying an invoice, you agree to these Terms.

1. The Services

We provide:

• One-time website design & build. Custom, brand-aligned websites designed and built for you, as described in your proposal or order.
• Recurring care & growth plans. Ongoing monthly services such as hosting, maintenance, software updates, security monitoring, backups, content and SEO support, analytics, and agreed improvements.
• Add-on services. Additional work outside your plan, quoted in advance and billed separately.

The specific scope, deliverables, fees, and timeline for your project are set out in the proposal, order, or signed services agreement we provide (each, an “Order”). If a signed services agreement exists between us, that agreement governs and controls over these Terms to the extent of any conflict.

2. Quotes, proposals & delivery

Fees and scope are confirmed in your Order. We don’t begin paid work until you’ve approved the Order and any required initial payment has been made. Add-on work is not started without your written approval of a separate estimate.

Delivery & timelines

Project timelines are agreed in your Order and depend on scope and how quickly you provide content, approvals, and access. Many one-time website builds launch within days of kickoff; larger or more complex builds take longer, and we confirm a firm timeline in your Order before work begins. Build work starts once your deposit is received. Recurring care & growth plan work is performed on an ongoing monthly basis throughout your subscription.

3. Fees, billing & payment

• Currency. All fees are in U.S. dollars unless stated otherwise.
• One-time fees. One-time website-build fees (or an initial deposit) are due as stated in your Order — typically before or at the start of work.
• Recurring plans. Monthly care and growth plans are billed in advance on a recurring monthly basis and renew automatically each month until cancelled. Payment is due on the date shown on your invoice.
• Authorization. By subscribing to a recurring plan, you authorize us and our payment processor, Stripe, to charge your payment method on file for the recurring fee each billing period until you cancel.
• Payment methods. Payments are made by the method on your invoice (for example card, ACH/bank transfer, or an online invoice link), processed by Stripe.
• Taxes. Fees are exclusive of any applicable taxes, which are your responsibility unless stated otherwise.
• Third-party costs.Costs charged by third parties — for example domain registration or paid tiers of tools beyond their free plans — are your responsibility unless expressly included in your Order. We won’t incur material third-party costs on your behalf without your approval.
• Late payment. Invoices more than 15 days past due may, after written notice, result in suspension of the Services until the balance is paid.

4. Subscriptions & automatic renewal

Recurring plans continue and renew automatically for successive monthly periods until you or we cancel as described below. Each renewal is charged to your payment method on file on the same day of the month as your initial subscription date (your billing anniversary), or the date shown on your invoice. We’ll let you know in advance of any change to your recurring fee, and a fee change applies only to billing periods after the change takes effect.

5. Cancellation & refunds

We want billing to be clear and fair. Here’s how cancellations and refunds work:

Recurring care & growth plans

• You can cancel at any time by emailing hello@brianbuildsweb.com. There is no cancellation fee.
• Cancellation takes effect at the end of your current paid monthly period. Your Services continue through the period you’ve already paid for, and we won’t bill you for the next period.
• Monthly fees already paid are not prorated or refunded for partial months, because the plan is delivered as an ongoing monthly service.
• If your Order or a signed services agreement specifies a notice period (for example 30 days’ notice), that period applies.

One-time website builds

• Custom website builds are bespoke work created specifically for you. A deposit or build fee is due before work begins and reserves your project slot. Work is deemed to begin when we schedule your project and start discovery, design, or development. Your deposit is non-refundable once work has begun.
• If you cancel a build before work has begun, contact us and we’ll refund any amounts paid for work not yet started, less any non-refundable third-party costs already incurred on your behalf.
• Once a website build is delivered and the build fee is paid in full, the project is complete and the build fee is non-refundable.

Billing questions & disputes

If you think you’ve been charged in error, email hello@brianbuildsweb.comwithin 30 days and we’ll review it promptly and make it right where appropriate. Please contact us before filing a payment dispute or chargeback — we respond within one business day and would rather resolve any concern directly.

6. Your responsibilities

You agree to:

• Provide the content, branding, materials, and account access we need, and respond to requests and approvals within a reasonable time;
• Ensure you have the rights to any content you provide and that it doesn’t infringe others’ rights or violate the law;
• Maintain your own accounts with third-party platforms and comply with their terms; and
• Use the Site and Services only for lawful purposes.

We’re not responsible for delays caused by your failure to provide materials, access, or approvals.

7. Third-party services & no guarantee of results

The Services rely on third-party platforms (for example Stripe, hosting, domain registrars, content, analytics, and marketing tools), each governed by its own terms and outside our control. We’re not responsible for the availability, changes, fees, suspension, or discontinuation of any third-party service.

We perform the Services professionally, but we don’t guarantee any specific outcome — including search rankings, traffic, conversions, revenue, or approval or eligibility for any third-party program. Those decisions rest with the applicable third parties.

8. Intellectual property & ownership

• Your content.You keep all ownership of the content you provide — your name, logo, photos, text, data, and trademarks (“Client Content”). You grant us a license to use Client Content as needed to perform the Services.
• Your website. Subject to full payment of the website-build fee, we assign to you ownership of the final custom design and front-end content created specifically for your website.
• Our materials.We retain ownership of our pre-existing materials, tools, code libraries, frameworks, and know-how (“Provider Materials”) and grant you a perpetual, non-exclusive license to use any Provider Materials embedded in your website.
• Hosting & handover.While your plan is active, we host and maintain your website. On termination, you may request a transfer of your website’s code and content for self-hosting or migration; a reasonable transition fee, quoted in advance, may apply.
• Portfolio. We may identify you as a client and display non-confidential work in our portfolio and marketing, unless you ask us not to in writing.

9. Acceptable use

You agree not to use the Site or Services to break the law, infringe others’ rights, transmit malware, attempt to gain unauthorized access, or interfere with the Site’s operation or security.

10. Confidentiality

Each of us may receive non-public information from the other. We’ll each use the other’s confidential information only to perform our agreement and protect it with reasonable care, except for information that is public, independently developed, or required to be disclosed by law.

11. Disclaimers

We warrant that we’ll perform the Services in a professional and workmanlike manner. Except as expressly stated in these Terms or your Order, the Site, Services, and deliverables are provided “as is” and “as available,” and we disclaim all other warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, or consequential damages arising out of or related to these Terms or the Services. Subject to the foregoing, our total liability arising out of or related to these Terms or the Services will not exceed the total fees you paid to us in the one (1) month preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold us harmless from third-party claims arising out of your content or your use of the Site or Services in violation of law or third-party rights. We’ll indemnify you against third-party claims that our Provider Materials, as delivered, infringe a third party’s intellectual-property rights.

14. Independent contractor

We provide the Services as an independent contractor, not as your employee, partner, or agent. Each party is responsible for its own taxes and expenses.

15. Term & termination

These Terms apply while you use the Site or Services. Recurring plans continue month-to-month until cancelled under Section 5. Either party may terminate immediately on written notice if the other materially breaches these Terms and fails to cure within 15 days after notice. On termination, you’ll pay for Services performed through the termination date; ownership and handover are governed by Section 8.

16. Governing law & disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The state and federal courts located in Dallas, Texas will have jurisdiction over any dispute, and we both agree to try in good faith to resolve any dispute informally by email before pursuing formal proceedings.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we’ll revise the “Last updated” date above. Your continued use of the Site or Services after an update means you accept the revised Terms.

18. Entire agreement

These Terms, together with your Order and our Privacy Policy, are the entire agreement between us about the Site and Services. If any provision is unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver.

19. Contact us

Questions about these Terms? Email hello@brianbuildsweb.com or write to Brian Builds Web, Dallas, Texas. For billing and account help, see our Support page.